Salary: £25,467 - 25,467 per year Requirements: Excellent communication skills Good knowledge of Microsoft Office People-focused approach Responsibilities: Providing 1st line technical support to 1000 users globally via phone, email, and face-to-face Maintaining a high degree of customer service in line with ITIL best practices Logging incidents with our external 3rd party service providers Assisting in updating the IT Support knowledge bank Logging calls into our ticket management system Taking ownership of user problems and being proactive in resolving issues Allocating more complex calls to the relevant teams where appropriate Technologies: Support ITIL More: We are a Business Consultancy seeking an IT Support Technician for a short-term assignment in Nantgarw. This role offers a hybrid working arrangement, requiring 4 days on-site, with a weekly schedule of 37.5 hours from 09:00 to 17:00, Monday to Friday. At a competitive rate of £12.21 per hour, we prioritize strong communication skills and familiarity with Microsoft Office. Join our team and help us provide excellent support to our global user base. last updated 7 week of 2026