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Admin officer

Preston (Lancashire)
Permanent
Community Gateway Association
Admin officer
Posted: 16 June
Offer description

Admin Officer

37 hours per week, Monday to Friday

Based in Preston, Lancashire

£24,309.00 per annum

We are looking for a highly organised, motivated Admin Officer to join our busy Income Management Team to provide excellent administrative service for the Income Management Team.

As an Admin Officer you will be passionate about delivering a high standard of customer service to all internal and external customers. You will respond to incoming queries in a timely manner. You will contribute to the work of the Income Management and liaise effectively with other specialist teams.

Previous administrative experience would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.

What we are looking for in you:

* You have excellent communication and interpersonal skills.

* You will have a good knowledge of IT systems and be able to organise your own workload.

* You will have experience of working in a customer focused, performance driven environment

* You will have the ability to organise own workload and manage daily operational tasks with confidence and enthusiasm.

* You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner to deliver the highest level of customer service standards.

It would be great if you also had:

* Excellent knowledge of Microsoft Office and Excel.

* Knowledge of Universal Credit and the impact to our business and our customers.


Working arrangements

This role is based at our gorgeous dockside offices in Preston with occasional evening and weekend work being a requirement of this post. We offer flexibility wherever possible to accommodate our business and your personal needs.


Why work at Community Gateway?

We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.

More information about our benefits can be found on the attachment below.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

A bit more about us:

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work.so if you think you have the skills, experience and can live our values, then we want to hear from you..

If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.

Dates for your diary:

The closing date for this role is Friday 27th June 2025 at midnight, with interviews expected to be held on Monday 7th July 2025.

Please be aware that we may choose to close the applications window early so please apply as soon as possible to avoid missing out!

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