Now Hiring: Bank Regional Office Administrator - Organ Donation (via Brook Street Agency) Location: Tooting Hours: 37 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Contract: Bank, until 30th September 2025 Pay: £15.18 per hour Join NHS Blood and Transplant (NHSBT) in a vital role supporting the Organ Donation and Transplantation (ODT) team. NHSBT coordinates the safe and reliable supply of blood, organs, tissues, and stem cells across the UK, working closely with families, hospitals, and transplant centres. NHSBT is responsible for the safe and reliable supply of blood, organs, tissues, and stem cells across the UK. The ODT team plays a vital role in coordinating organ donations and transplants, working closely with families, hospitals, and transplant centres. Key Responsibilities Serve as first point of contact for the Regional Organ Donation team, handling calls and emails from the public, healthcare professionals, and bereaved families with empathy. Manage and prioritise workload independently, responding quickly to sensitive and urgent matters. Organise meetings and events, including agenda preparation and minute-taking. Maintain accurate records on systems like DonorPath, ensuring confidentiality and compliance. Prepare sensitive correspondence and reports with discretion. Support the Regional Office Manager with procurement, travel bookings, and enquiries. Assist in continuous improvement to enhance service efficiency. Travel between NHSBT sites as needed, with pre-paid travel provided. About You Experience dealing sensitively with stakeholders, especially in emotional situations. Strong administrative skills: data processing, correspondence, minute-taking. Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams, SharePoint). Qualifications NVQ Level 3 in Administration (or equivalent experience) Good literacy and numeracy IT qualification such as ECDL, ITQ2, CLAIT II, or OCR Level 3 Personal Attributes Friendly, professional, and calm under pressure Collaborative with strong awareness of interpersonal impact Organised and quality-focused Emotionally intelligent and supportive Committed to continuous learning Apply Now To apply, please submit your CV online or contact Basheer at Be sure to include your mobile phone number and the role you are applying for. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group