Assistant Service Manager – Automotive Dealership Location: Crewe Salary: £35,000 OTE up to £41,000 Working Hours: Monday to Friday, 8:00am – 5:30pm Saturdays: On a rota
We're looking for an experienced and motivated Assistant Service Manager to join a well-established dealership in Crewe. If you've got a strong background in aftersales and are ready to step up into a leadership role, this could be the perfect move for you.
Working closely with the Service Manager, you'll play a key part in the day-to-day running of the service department. From supporting the team to driving workshop performance and ensuring top-tier customer service, this is a hands-on, varied role with real responsibility.
What you'll be doing:
Assisting with the smooth operation of the service department
Organising and allocating work to technicians to maximise efficiency
Supporting and guiding service advisors, acting as a key point of contact
Handling technical queries and resolving customer concerns
Monitoring workshop performance and supporting achievement of key KPIs
Accurately completing job cards, reports, and warranty documentation
Staying informed of industry standards, technical bulletins, and compliance updates
What we're looking for:
NVQ Level 3 or equivalent qualification in vehicle maintenance and repair
Previous experience in a dealership service or aftersales environment
Strong organisational and communication skills
Comfortable using dealer management systems (training can be provided)
A proactive approach and attention to detail
Good understanding of warranty processes and workshop performance targets
A full UK driving licence
A team-focused attitude and a passion for customer service
What you'll get in return:
£35,000 OTE, with potential earnings of up to £41,000
Monthly bonus and commission scheme
31 days holiday (including bank holidays)
Employee discount scheme
Ongoing training and personal development
Referral bonus opportunities
Access to an employee assistance programme
Free annual flu jab
If you're ready to take the next step in your automotive career and thrive in a dynamic, customer-focused environment, we'd love to hear from you.
Apply now and take the next step toward a rewarding leadership role in the motor trade.
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