Overview
:
First Military Recruitment are currently seeking a Reservations Advisor on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
1. To achieve all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager
2. To ensure excellent customer service is delivered at all time to all existing and new customers
3. To deal with all calls, internet and face to face holiday enquiries into the business in a professional and efficient manner
4. To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture
5. To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased
6. To chase all outstanding customer monies and complete all administration linked to any holiday booking
7. To make outbound sales calls to generate new holiday leads when requested by the Reservations Manager
8. To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required
9. Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer
Skills and Qualifications:
10. Good IT skills including proficiency in Work, Excel, Outlook, with an understanding of a CRM.
11. Experience of working in a customer facing environment would be beneficial
12. Experience of working in a sales environment would be beneficial
13. Excellent Office Administration skills
14. Minimum of 5 A – C grades at GCSE level (or equivalent) including Maths and English
Location: Carnforth
Salary: £15,300 Per Annum