An exciting opportunity has opened for an Amazon Retail Account Manager to join a fast-growing eCommerce agency that's part of a global group. This hybrid role is ideal for someone who thrives on building strong client relationships, enjoys working with well-known consumer brands, and wants to grow their expertise in Amazon, TikTok Shop, and retail media.
As an Amazon Retail Account Manager, you'll take ownership of a portfolio of Amazon and TikTok Shop clients, driving growth, improving account performance, and delivering outstanding service. You'll also support senior colleagues on larger, high-profile accounts, giving you exposure to some of the world's best-loved brands and valuable experience in shaping strategy.
Responsibilities:
* Be the main point of contact for Amazon and TikTok Shop clients
* Build trusted client relationships and help brands achieve sales and performance goals
* Optimise product listings, A+ content, and storefronts to increase visibility and conversion
* Monitor stock levels and account health, resolving issues before they escalate
* Support advertising campaigns, influencer partnerships, and promotional initiatives
* Analyse data to identify trends and uncover new opportunities for growth
* Deliver regular performance updates and contribute to quarterly business reviews
* Collaborate with creative, content, and wider account teams to deliver results
Requirements:
* Hands-on experience managing Amazon & TikTok Shop accounts (brand or agency side)
* Strong communication skills with a client-first mindset
* Organised, proactive, and confident juggling multiple priorities
* Comfortable working with data and keen to sharpen analytical skills
* Familiarity with Amazon Seller and/or Vendor Central a plus (training provided)
* Previous experience in marketplace account management or agency environment is essential
What's on Offer:
* Hybrid working with regular office time at The Shard, London
* 25 days' holiday, pension scheme, and private healthcare
* Fun, sociable culture with quarterly team events
* Excellent training and genuine opportunities for career progression