Service Desk Technician - 1st Line / 2nd Line Support
Location: Torbay / Hybrid (Max 2 days a week from home, fully in office initially)
Salary: £28,000 - £32,000 DOE
Contract: Permanent, Full-time
25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career Progression
About the Company
Our client is a forward-thinking business supporting organisations across the UK.
The Role
They are now looking for a 1st Line Support Engineer to join their IT team. Youll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond.
This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.
What Youll Do
1. Respond to and resolve IT support requestsvia phone, email, and ticketing system
2. Provide technical support for Windows desktops, laptops, and Microsoft 365 applications
3. Assist with basic network ...