Client Support Coordinator
Ask Jules is a small family business expanding rapidly throughout the United Kingdom. We are seeking additional individuals to join our dynamic team. This role is based in our office in Leeds, conveniently located near the train station.
As a Client Support Coordinator, you will be responsible for managing 10-15 university students with complex physical disabilities, and their PAs. Your primary duties will include providing lifestyle management services to these clients.
Responsibilities:
Assist clients in recruiting a team of Personal Assistants (PAs) to work for them while they are at university and/or home environment
Manage administrative tasks, including the onboarding of new PAs, training arrangements, rota creation and timesheets
Communicate with clients and PAs via email, phone to ensure the smooth operation of the service provided to clients
Visit clients at their university and/or home environments (travel expenses paid)
Work 1 in 4 weekends to cover the 'on call ' shift. You will not be required to work in the office during the "on call" weekends. You will be provided with a company mobile phone and laptop, and your primary responsibility will be to manage emergencies over the weekend, if they arise (for example answering calls, organise emergency cover using bank staff)