Key Tasks & Responsibilities: Briefing, directing, and coaching a varied team of FOH assistants and supervisors Adherence and implementation of the high standards Delivering and overseeing the time management and standard of daily services Creating jobs lists, prioritizing work-loads and making efficient use of labour Meet and Greet client and act as their point of contact during their event Handling communication via the Duty Manager Phone Open and closing of the building, monitoring standards Monitoring requirements for stock and equipment Preparation of kit and suites to the highest standards Checking completion of daily set-up and correcting as required Ensuring compliance with paperwork and correction/implementing of missing or incomplete requirements Independently delivering large scale conferences and acting as Suite Manager for large events Delivering VIP 5* service at high-profile events Working pattern: This a casual role paid hourly and no guarantee of hours. Fulltime hours are normally available whilst giving you opportunities for complete flexibility to suit you. We are looking for those with full-time availability. Skills, Experience and Qualifications Relaxed, calm and confident working in a changeable, high-pressure environment Inspire confidence and trust during client liaison, managing expectations and changes in a professional and efficient manner A strong ability to manage and coach a larger team for FOH Assistants and Supervisors Demonstrate strong leadership, leading by example, and an excellent a team player Strongly demonstrate the efficient use of labour, and intervention and coaching when required Demonstrate control and confident overview of a team of staff and array of services Taking the initiative, show the ability to make sound business-orientated decisions and a confidence approach to problem solving The experience to pre-empt and plan for potential issues and pitfalls Ability to adapt prioritise and under pressure and during changes Ability to professionally and confidently manage colleague/inter-department performance issues during services Outstanding attention to detail and the ability to manage it in others The ability to drive the improve and elevation of standards