At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Salesforce Business Analyst, you will be embedded in GTM Technology projects and initiatives, taking ownership of the analysis and requirements workstream within them. This role is responsible for ensuring that projects are well-defined, that requirements are clear and validated, and that delivery stays grounded in genuine business need. A BA does not just gather requirements in isolation; they are an active participant in the project lifecycle, owning their workstream from kick-off through to delivery and taking responsibility for ensuring that what gets built actually solves the right problem. What you’ll be doing Ownership & Delivery Take ownership of the analysis and requirements workstream on Salesforce projects and initiatives, driving it forward from kick-off through to delivery — you understand the shape of the project, identify what needs to happen next, and make it happen rather than waiting to be handed tasks Manage your work across the full product lifecycle — requirements, design, build, test, and deployment — staying actively engaged at every stage rather than handing off and stepping back Prioritise clarity over comprehensiveness — know when a requirement is good enough to build from Identify scope ambiguity, blockers, requirement conflicts, and delivery risks early and escalate them before they become sprint problems Salesforce & Business Domain Expertise Act as a functional subject matter expert on Salesforce platform capabilities — enough to assess feasibility, challenge developer estimates intelligently, and write accurate acceptance criteria Identify opportunities for innovation and improvement across the platform and proactively surface them Maintain a working understanding of the GTM business domains (Sales, Service, Marketing, Commercial) and the end-to-end processes they support, so that you can spot when a change in one area will have downstream consequences elsewhere Problem Solving & Requirements Translation Dig into business problems, not just business requests — challenge assumptions, ask why, and make sure the solution being built actually addresses the underlying need Break down complex business requirements into clear, actionable technical requirements that developers can work from without needing extensive clarification — and translate technical constraints and trade-offs back into language business stakeholders can engage with and make decisions on Conduct analysis of existing business processes to identify gaps, pain points, and optimisation opportunities across commercial and marketing operations Communication & Stakeholder Engagement Build trusted, proactive relationships with stakeholders across Sales, Service, Marketing, Commercial, and IT — engaging directly to understand priorities rather than waiting to be briefed Facilitate requirements workshops, stakeholder interviews, and walkthroughs that capture needs accurately and surface assumptions early Produce well-structured user stories, epics, acceptance criteria, process maps, and AS-IS / TO-BE documentation that are unambiguous and accessible to both technical and non-technical audiences Serve as the bridge between business users and the development team, ensuring shared understanding throughout delivery and managing difficult conversations when priorities collide Data, Reporting & Governance Contribute to data governance standards across the Salesforce platform, ensuring accuracy, completeness, and consistency Design and deliver reports and dashboards that give stakeholders actionable insight Monitor data quality on an ongoing basis and recommend improvements Delivery Lifecycle Maintain and groom the backlog with the delivery teams, ensuring user stories are sprint-ready Work alongside developers and administrators to validate that solutions in development meet the agreed requirements Coordinate and support UAT with business stakeholders, including test scenario preparation and defect triage Contribute to sprint ceremonies — planning, reviews, retros — with clear, well-prepared inputs Who you are Minimum of 5 years of experience as a Business Analyst, preferably in the Salesforce space. Proven track record of successfully managing Salesforce projects, including customization and configuration Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments Agile Certification desired Exceptional knowledge of JIRA ticketing methodologies and processes Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable Familiarity with software development life cycle (SDLC) and experience working with development teams Experience in the SaaS industry and knowledge of customer review platforms are highly desirable What’s in it for you A range of flexible working options to dedicate time to what matters to you Competitive compensation package bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!