Description
JOB TITLE: Propositions Manager - Longstanding Book.
SALARY: £59,850pa to £73,150pa plus an extensive benefits package.
LOCATION: Edinburgh or Bristol.
HOURS: 35 hours, full time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above listed hubs.
We’re on an exciting journey to transform our Group and the way we shape finance for good. We’re focusing on the future - investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you!
About Us
Our Longstanding book is strategically and financially important to Insurance, Pensions & Investments (IP&I) and the wider Group. With a multi-year re-platforming project now completed, the team is focused on evolving our strategy to improve customer experience & outcomes, whilst working in partnership with strategic outsourced suppliers and key stakeholders.
As a Proposition Manager, you’ll be a member of the Optimisation feature team in the Delighting Customers Lab, part of the Colleague and Customer Service Platform in IP&I. You will manage the development and delivery of product and fund simplification opportunities impacting Longstanding customers, which supports positive customer and business outcomes.
Key responsibilities of the role:
1. Apply your product knowledge and analytical skills to propose innovative solutions that balance customer, business, and strategic needs.
2. Collaborate with key stakeholders to interpret product terms and conditions along with regulatory and legislative requirements, ensuring our products and customers remain compliant and protected.
3. Lead and facilitate the implementation of changes, utilising agile change methodologies whilst collaborating with product owners, customer journey managers and outsourced suppliers.
4. Take ownership for embedding robust risk & control management in delivering change and your daily role.
What you’ll need:
5. Strong working knowledge of Life, Pensions, and/ or Investment products.
6. Excellent communication and interpersonal skills - You’ll be influencing and collaborating with a wide range of stakeholders.
7. Strong analytical and problem-solving abilities, with experience in shaping and proposing solutions.
8. A keen interest in the regulatory and legislative landscape affecting insurance products.
About working for us
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjust
So, if you are excited by the thought of becoming part of our team, get in touch.
We would love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.