The Role and Essential Requirements
The Revenues Team is part of the Council's Finance Directorate administering the Council Tax billing, collection and recovery function for approximately 160,000 properties with an annual value of around £247m.
The role will involve all aspects of council tax administration. This will include processing changes of address, applying discounts and exemptions, processing refunds, monitoring enforcement stages and negotiating payment arrangements. You will need to be able to learn and understand the relevant legislation applicable to council tax. You will also be expected to deal with phone calls from a wide range of customers, providing excellent advice and customer service.
We are looking for dedicated individuals who can demonstrate excellent communication skills, work as part of a team, is able to organise and prioritise workloads, can work under pressure to deadlines with conflicting demands and deal confidently with a full range of requests responding in a mature and courteous manner in sometimes difficult situations. You must have a good general level of education demonstrating numeracy and literacy.
This is an exciting opportunity in an ever-changing revenues environment where you will continue to learn and develop your skills and experience, with opportunities for career progression.
This is a fixed term position for 10 months.
Further Information
For further information about this vacancy please contact gillian.caisley@northumberland.gov.uk for an informal discussion.
Why choose us?
Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
For further information about working for NCC, please visit our website.
We have some outstanding benefits and perks to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please let the team know.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .