Application Support Manager / Director Location: Cambridge/London - Hybrid Salary: Competitive + Bonus + Benefits The Opportunity We’re partnering with a high-growth, technology-driven organisation to appoint an experienced Application Support Manager / Director. This is a pivotal leadership role for someone who thrives in fast-paced, evolving environments and has a proven track record of building, transforming, and scaling application support functions from the ground up. If you’ve cut your teeth in a startup or scale-up—particularly within SaaS or an ISV ecosystem—and enjoy bringing structure, performance, and innovation to support operations, this could be your next big move. The Role You will take ownership of the application support function, driving strategy, operational excellence, and customer satisfaction. This role requires both hands-on capability and strategic vision, with a mandate to modernise, optimise, and future-proof support services. Key Responsibilities Lead and evolve the application support function, aligning it with business growth and customer expectations Design and implement scalable support processes, SLAs, and KPIs Build, mentor, and inspire high-performing support teams Drive transformation initiatives, including tooling, automation, and service improvement Partner cross-functionally with Product, Engineering, and Customer Success teams Establish best-in-class inc...