Responsibilities
* You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
* You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
* You will be a brand ambassador in the community, supporting the store to be the number one community bank.
* You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
* Ability to build strong customer relationships in a fast-paced environment.
* Maintain meticulous attention to detail even under pressure.
* Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
* Proficiency in computer skills, including a working knowledge of Microsoft Office.
* Capability to deliver outstanding customer experiences within a fast-paced environment.
* While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
* Extensive training and internal opportunities for career advancement.
* Upon completion of training, you will receive a salary uplift.
Working arrangements & Training
Metro Bank Colchester working arrangements are Monday - Friday, 8:45am - 5:15pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.
Benefits
* Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
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