My client is seeking an innovative, resilient, and collaborative operational leader to take on the role of Head of Operations for this M&E hard services-led HVAC Maintenance organisation. This role is critical to driving day-to-day performance, building future capability, and helping shape the long-term direction of the business. The right candidate will combine hands-on operational experience with an evident ability to embed structure, performance standards, and a culture of accountability. Lead all operational, service, and support functions — including field delivery, Helpdesk, and small works — to deliver exceptional client outcomes and commercial performance.
Embed a high-performance culture grounded in clear KPIs, system-driven workflows (Simpro), and accountability at all levels.
Ensure operational compliance with all contractual, statutory, and policy obligations through rigorous audit, contract review, and performance control mechanisms.
Commercial & Financial Delivery
Maintain oversight of cost control, labour efficiency, and operational expenditure across all business areas.
Support the pricing and delivery of small works, minor projects, and quoted works, ensuring consistent management of margins and customer expectations.
Play a key role in post-acquisition integration, where required — aligning systems, bridging cultures, and helping new teams embed standardised delivery models.
Participate actively in group-level performance forums and transformation initiatives to shape the wider future of the business.
Develop and maintain strong relationships with key client stakeholders, attending service reviews, presenting performance insights, and resolving service issues swiftly.
Lead and support communication across the business — from briefings and 1:1s to internal reporting and team consultation forums.
Business Development & Mobilisation
Support the sales process through technical input, solution design, client engagement, and new contracts or accounts mobilisation.
Host client visits, participate in tender presentations, and play a central role in operational planning for contract wins and renewals.