1st/First Line Support Engineer
Hybrid - Kettering
£23,000 - £27,000
Digitech are partnered exclusively with a fast-growing and innovative MSP. They have employed over 60 people within the technical team in the past 3 years and have no signs of slowing down.
After a successful 2023 and with plans to onboard multiple new clients in the coming months, they are seeking multiple 1st Line Support Engineers to join the team.
Responsibilities:
* Provide assistance to users through phone, in-person interactions, email, or by utilising a ticket management system.
* Offer support for computers, laptops, tablets, switches, smartphones, and various applications.
* Elevate issues to the appropriate support team as necessary.
* Conduct trend analysis to aid in the identification of problems.
* Collaborate with external vendors and third parties to support incident and TPM resolution.
Requirements:
* 3+ years of experience in a 1st Line Support position.
* Excellent communication skills.
* Experience with 365, AD, Group Policy, Windows, ITIL, DHCP, DNS.
* Ideally from an MSP, but not essential.
Must be eligible to work in the UK.