As we look ahead to a busy expansion plan across the country, we are looking for a Technical Assistant to join the team. The role will sit in the QA/Technical department, whilst helping maintain the highest standards of food safety and compliance. This is a unique opportunity to work across both departments, developing new skills and contributing to our success.
Candidate Profile
* Excellent English reading and writing skills.
* Attention to detail and high level of accuracy.
* Strong computer literacy - e.g. Word, Excel, PowerPoint, Outlook & Teams – ability to create documents, tables, graphs & work in spreadsheets (including formulas)
* Excellent organisational skills and the ability to work on multiple projects simultaneously.
* At least 1 years’ relevant experience working within food production within a technical or quality role, can be through a placement
* Degree qualified in food science or equivalent
* Food Safety Level 2 Qualification
* Qualification in HACCP
* Previous experience of using online specification systems
* Working knowledge of Allergen Management and Labelling/Artwork
* Previous experience of using retailer specification systems
* Uses initiative to complete tasks independently.
* Proactive, with strong problem‑solving skills.
* A passion for the Tim Hortons brand.
* Sound communication, being confident with internal + external stakeholders.
Job Responsibilities
* Generate and update allergen & nutrition data for finished products.
* Maintain information on RBI spec portal. Keep up to date with correct suppliers and ingredients.
* Liaising with suppliers to ensure technical information is completed to the correct standard.
* Proofread technical documents i.e. specifications & artwork to ensure accuracy.
* Manage complaints, maintain the log, identify and investigate the root cause for any non‑conformances and complaints with suppliers and restaurants, trend analysis, send out complaints data.
* Write weekly complaints/quality report, published in our Tim’s Memo Mailer.
* Support operations in investigating and responding to customer complaints.
* Create product/raw material documentation in Word, Excel, PowerPoint and using online systems.
* Update databases and website information e.g. maintain the products on the TH website.
* Answer internal and external technical queries.
* Support on training programs, health and safety and food safety practices.
* Work with L&D and Operations in restaurants to create and improve Ops procedures.
* Update and maintain products on the RBI system.
* Support the conducting of taste panels, trials and reporting of results.
* Establish robust QAS documents with supplier.
* Maintain supplier contact information.
* Document control.
* Generate new documents for HACCP and Quality Manual.
* Coordinate yearly swabbing exercise, reporting of results and corrective actions.
Department administration (as required):
* Support the departments with daily maintenance of all related data and working documents.
* Writing procedures and preparing presentations.
* Prepare and send samples.
* Arrange couriers.
* Arrange lab tests.
* Any other duties as reasonably requested by the business which may not be part of your day‑to‑day role.
Role location
* The role is full‑time and permanent, and is office‑based in Wolverhampton, at WV11 1XR.
* Candidate will be required to travel to our restaurant locations across the UK as required.
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