Join to apply for the Apprentice Data/Customer Support role at Gradwell.
Our client, based in Bath, BA1, delivers cutting-edge cloud technology and is seeking a Customer/Data Support Apprentice to join their growing team. You will complete your Level 3 Data Technician Apprenticeship via Remit Training.
The role is vital within the support teams and wider Service Operations team, providing customer service support to both external and internal customers while ensuring data is accurately updated and recorded. Ideal candidates should have excellent communication skills, strong attention to detail, and the ability to manage workload efficiently.
Responsibilities
* Answer calls professionally and courteously, addressing customer inquiries confidently.
* Handle customer cases raised via email, ensuring all details are accurately maintained.
* Link account and contact details to cases for thorough record-keeping.
* Collect and format data from calls for review and analysis, such as call volume and customer issues.
* Store, manage, and share data securely and in compliance with regulations.
* Present data to line managers weekly.
* Coordinate with internal stakeholders and departments.
* Keep customers informed about their queries' progress.
* Guide customers to self-serve options via the knowledge base.
* Collaborate with other departments to resolve queries and raise necessary tasks.
* Manage multiple customer queries simultaneously with high organization and accuracy.
* Apply problem-solving skills to resolve complex issues.
* Resolve billing inquiries and maintain accurate invoicing records.
* Process small sales requests, including hardware and DDI services.
* Complete your Level 3 Data Technician Apprenticeship through Remit Training, delivered virtually at your workplace via a blended learning model.
Working hours are Monday to Friday, 9am to 5pm.
Details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Information Technology
* Industries: Administrative and Support Services
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