Responsibilities
1. Provide pre-sales and after-sales technical service support for the sales team;
2. Assist customers in fault analysis and troubleshooting by telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and timely report product problems;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Other matters assigned by superiors.
Qualifications
1. Background in science, major in electricity & electrical engineering is preferred;
2. Three years or above relevant working experience, have a background in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, strong pressure resistance;
4. Have strong communication skills and teamwork spirit, and have good customer service awareness.