Join us in making a difference Do you want a role where every day you make a real impact? Emmanuel House is seeking a dynamic and compassionate Drop-in Service Coordinator to lead our frontline service for people experiencing homelessness, rough sleeping, and multiple disadvantages. If youre a natural problem-solver with strong leadership skills and a passion for helping others, this could be the perfect next step in your career. What youll do Lead a dedicated team of staff and volunteers to deliver high-quality, person-centred support. Create a safe, welcoming environment using Trauma-Informed Care principles and a psychologically informed approach. Oversee drop-in operations, from crisis response to structured case management. Build and maintain strong partnerships with housing providers, local authorities, and community organisations. Facilitate beneficiary engagement and co-produce services that meet their evolving needs. Handle challenging situations with confidence, providing effective solutions under pressure. What were looking for Experience working with vulnerable groups (e.g., homelessness, substance misuse, mental health). Strong organisational and leadership skills able to motivate teams and foster a positive culture. Knowledge of housing legislation, homelessness policy, and welfare benefits. Excellent interpersonal and communication skills, both written and verbal. Ability to handle conflict, manage risk, and prioritise in fast-paced environments. Why join Emmanuel House? Work in a role with real purpose and social impact. Be part of an inclusive, supportive, and values-driven organisation. Access to ongoing professional development and training. Help shape innovative services that transform lives.