Senior Sales Administrator - Hull Office
* £30,000 per year
Hours
* Full-Time (Mon – Fri, 08:30 – 17:00)
We are seeking a highly organised Senior Sales Administrator to support UK and international customers for a leading sustainable solutions manufacturer. This role focuses on delivering excellent customer service, ensuring accurate order processing, coordinating logistics, and acting as a key link between customers and internal departments.
Experience in manufacturing or logistics/transport environments is highly beneficial.
The role of Senior Sales Administrator:
* Provide excellent customer service to UK and international clients.
* Act as the main point of contact for order-related enquiries.
* Understand customer requirements and ensure they are met accurately and efficiently.
* Build positive, long-term relationships through professional and proactive communication.
* Process sales orders with accuracy, ensuring correct specifications, quantities, pricing, and delivery information.
* Maintain organised and up-to-date order records.
* Ensure compliance with documentation requirements, including export paperwork where necessary.
* Work closely with production teams to monitor demand, stock availability, and lead times.
* Liaise with logistics providers, carriers, and freight forwarders to arrange cost-effective and timely deliveries.
* Prepare and manage customs and shipping documentation for smooth import/export movement.
* Provide customers with regular updates on order progress and delivery schedules.
* Handle enquiries, feedback, and complaints professionally, ensuring a customer-first approach.
* Resolve issues proactively while maintaining high service standards.
* Assist with preparing quotes, proposals, and customer agreements.
* Support wider office activities including answering calls, greeting visitors, and general administrative duties.
The ideal Senior Sales Administrator:
* Minimum 3 years in sales administration, customer service, or account support.
* Experience within manufacturing or logistics/transport is advantageous.
* Knowledge of import/export processes beneficial.
* Strong organisational and multitasking abilities.
* Excellent written and verbal communication skills.
* High attention to detail and ability to work proactively.
* Good understanding of logistics, shipping, or production processes is a plus.
* Confident in handling customer queries and managing expectations.
* Dedicated to delivering outstanding service and supporting long-term business relationships.