Overview
The Equinox, 19 Cadogan St, Glasgow, Scotland, United Kingdom • Full-time • Working Hours: 35 hours per week • Department: Operations
We are recruiting an Insight Analyst to join the Operations department on a permanent basis. You will provide insight and analysis to the wider business, evaluating performance, recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support.
What You’ll Do
* Delve deep to draw out insights on colleague, customer and commercial behaviour and spot opportunities to inform continual improvements
* Develop AI/ML modelling using Python in DataBricks for forecasting, outlier analysis and Next Best Action
* Design and develop MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures
* Capture, refine and fulfil one-off insight and report requests from the business
* Ensure control documentation is kept up to date and perform quality checks
* Take a keen interest in product development and using your insight and analysis make recommendations to the business
Qualifications
* Passion for data with an inquisitive mind and excellent analytical and problem-solving skills
* Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis
* Proven fluency in SQL or Python, writing code which is clean and easily interpreted
* Outstanding visualisation skills (Tableau)
* Demonstrable ability to extract and transform data for use in modelling and machine learning
* Experience in customer focused insight is ideal, with any exposure to call centre environments being a big plus
* Any DataBricks experience is highly advantageous
What’s in it for you
* Competitive Salary That Reflects Your Skills, Experience And Potential
* Discretionary bonus scheme that recognises your hard work and contributions to esure’s success
* 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday
* Flexible benefits platform with perks to support health, wellbeing, lifestyle, and finances
* Company funded private medical insurance for qualifying colleagues
* Discounts on our insurance products (50% off for you and spouse/partner, 10% off for direct family)
* Hands-on training, mentoring, access to academies, career conversations, and partner resources
* Two volunteering days per year to support local communities
* Hybrid working approach and flexible working options
* Additional information: Reward and benefits overview available
We are committed to an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and believe diverse perspectives drive innovation. Our commitment to inclusion extends to hiring practices and professional growth opportunities, ensuring equal access and support for all. We are proud supporters of Women in Data. Visit www.womenindata.co.uk to join the community.
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