Job description
About you:
We are looking for an experienced Café Assistant to join the team at the award winning Royal Albert Memorial Museum in Exeter. Our cafe is developing to serve freshly made sandwiches, cakes, and barista crafted coffee to visitors, volunteers and events each day. Experience isn’t essential, as full training will be provided. However, a smile, dedication to exceeding customer expectations, and being a great team player are essential.
About the role:
• Taking orders, serving food and drinks
• Ensuring the customers experience is maintained at all times to the highest standard
• Ensuring that food safety standards are followed at all times
• Working as part of the wider Museum team, interacting with wider museum activities.
• Support in the delivery of special venue hire and events
• Communicate effectively
• Handle customer feedback and complaints professionally and effectively
• Willing to engage in further training to develop skills and experience
About the team:
We are seeking an experienced, creative and passionate Café Assistants at an exciting time of development, as we test and diversify our RAMM Cafe offer.’
A flagship service of Exeter City Council, the Royal Albert Memorial Museum (RAMM), is a world class museum, a place of discovery which encourages everyone to be curious. Its stunning displays reveal Devon and Exeter’s rich history and global connections, and a changing programme of exhibitions and events is inspired by the museum’s collections. In 2012 RAMM won the much-coveted Art Fund ‘Museum of the Year’ award in recognition of its innovative and thoughtful redisplay.
A busy and active service welcoming almost 200,000 visitors each year, making the café team pivotal in shaping and delivering our visitor experience. As a part of the museum operations teams, you will work closely with the Retail team, Visitor Services teams and Venue Hire Officer. Building relationships and good communication with the collections and audience development teams and wider culture services areas.
RAMM launched its own café in early 2025, after many years of the museum having an external provider operating.
Currently RAMM café is mirroring the City Councils flagship St Sidwell’s Point leisure centre’s café. A funded project has commenced to research and develop our offer. We are ambitious and are engaging a speciality consultant to explore the potential of our café.