Income Officer
Increase your chances of an interview by reading the following overview of this role before making an application.
Shrewsbury - hybrid working
Full time, 37 hours per week
£31,000 - £33,000
Permanent
We're recruiting an Income Officer to join a leading social housing provider in Shropshire. This is a great opportunity for someone with strong customer skills, income management experience and a passion for supporting tenants to sustain their homes.
Daily duties of the Income Officer:
* Manage rent & debt cases, taking timely action in line with policy
* Negotiate affordable repayment plans and process payments/direct debits
* Provide clear advice on charges, arrears and payment options
* Carry out enforcement steps including notices, pre-court work and preparing court files
* Support tenants with benefits, Universal Credit, DHPs and hardship funds
* Complete affordability assessments for new and existing tenants
* Identify and support vulnerable customers, working with internal teams and external agencies
* Maintain accurate case records and contribute to team performance targets
* Handle challenging situations professionally and sensitively
Essential requirements of the Income Officer:
* Previously worked within Social Housing
* Experience in income management, housing, debt recovery or similar
Please apply directly or contact Ben at the Derby Office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. xsngvjr Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.