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About This Role
Want to make a difference to young people? Are you ready to embark on a rewarding journey within an educational community that values diversity, encourages collaboration, and celebrates excellence? We are looking for a Regional Senior IT Technician to work across our Academies based in Oldham, Manchester and Sheffield. The role will be based at The Oldham Academy North but travel across the Academies is expected.
Key responsibilities
* Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
* Provide efficient first and second-line support for Academy ICT queries, with technical escalation as needed.
* Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
* Oversee and manage the workloads of local ICT technicians, ensuring they possess the necessary skills for the supported service.
* Liaise with academy staff, the senior leadership team, and other stakeholders.
Pay range: SCP 20-25 £32,596 - £36,362
Qualifications and skills
* Relevant ICT qualifications or equivalent demonstrable ICT technical support experience.
* Detailed working knowledge of standard Internet technologies such as SMTP, DNS, DHCP, TCP/IP.
* Experience of supporting ICT networks and infrastructure such as Active Directory, Group Policy, DNS, DHCP, Hyper‑V/VMware, switch/firewall infrastructure and MDM solutions.
* Experience in supporting the development of ICT provisions and systems.
* Ability to work effectively within a team environment.
* Ability to communicate effectively with stakeholders at all levels using a range of techniques and media.
What are we about?
Join a trust that is going places! At E‑ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people‑first culture, and ensure every voice is heard. We are proud to lead system‑wide change locally and nationally, transforming futures. Our achievements are recognised through winning MAT of the Year 2023, National School Awards, and the TES Trust Leadership Award 2024. Two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, recognising outstanding work on inclusion and behaviour. With 38 academies and over 25,000 pupils, we prioritise wellbeing, tackle workload, and continuously raise the bar. We inspire ambition and empower every child to thrive.
Benefits
We offer a strong financial package including a defined benefit pension scheme (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave. Staff can also benefit from the Cycle to Work scheme, promoting healthy commuting. We invest heavily in staff development through tailored INSET days and high‑quality CPD opportunities. A structured pay scale ensures progression, and full TLR payments for eligible part‑time colleagues. Our culture values wellbeing, supported by the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. We encourage collaboration and shared learning across our Trust.
How to apply
Please read the supporting documentation carefully before completing your application. E‑ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E‑ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
We look forward to receiving your application.
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