## Inside Sales RepresentativeApplyremote type: Onsitelocations: Cwmbran, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR101871* **P****RINCIPLE RESPONSIBILITIES:** + RFQ - Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements. - Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner. - Controls and manages RFQ workflow - Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed. - Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc. - Quotation follow up for order execution + ORDER FEEDBACK - Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements. - Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner. - Controls and manages Feedback Workflow - Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed. + ORDERS - Supports order booking and administration process + COMPLAINTS - Controls and manages CAT A/B VOC Workflow process + OTHER - Coordinates Fusion Maintenance and Price List Creation - KPI Management - Investigates and verifies accuracy of all debit and credit adjustments to customer accounts - Analyzes project wins and losses. - Inside Sales Initiatives - Performs other duties as required.* **QUALIFICATIONS/EXPERIENCE** + Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales + Knowledge of Systems Administration and Management + Excellent PC skills (MSO) / Excellent interpersonal / telephone skills. + Detail orientated, able to maintain accuracy under pressure* **ORGANISATION STRUCTURE** + Reports directly to the Inside Sales Operations Manager### About Crane: ChemPharma & EnergyCrane ChemPharma & Energy designs and manufactures a variety of high-performance products including highly engineered check valves, sleeved plug valves, lined valves, process ball valves, high-performance butterfly valves, bellows sealed globe valves, aseptic and industrial diaphragm valves, multi/quarter-turn valves, actuation, sight glasses, lined pipe, fittings and hoses, and air operated diaphragm and peristaltic pumps. Its trusted brands offer customers a complete and innovative product portfolio designed for the most demanding corrosive, erosive, and high purity applications. Primary industries served include chemical and petrochemical processing, biotechnology, pharmaceutical, and general industrial. As an integrated fluid handling solutions provider, Crane ChemPharma & Energy is well equipped to respond to complex global projects with comprehensive product packages and timely proposals to simplify our customers’ supply chain on a local level worldwide, at competitive market pricing.
#J-18808-Ljbffr