About The Role
Buy and Manage Product Owner
Hereford, England, United Kingdom
Type: Permanent
Working Pattern: Hybrid (Onsite 3 days a week)
The Opportunity🚀
MandM is evolving from a traditional project-based model to a product-led organisation, building empowered, cross-functional squads that own key customer journeys end-to-end.
The Buy & Manage Product Owner will lead the transactional and post-purchase journey across our eCommerce platform. From basket building and checkout to delivery, returns and ongoing customer engagement, you’ll shape a seamless, secure, and high-converting experience that drives revenue, retention and long-term customer value.
This is an opportunity to lead within a modern product operating model, influence cross-functional squads without formal line management, and deliver measurable commercial impact across the business.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are investing in our product function and building capability for the future. Now is an exciting time to join our journey.
More than a role
✨ Competitive Salary: Your talent deserves recognition
🏆 Company bonus: We succeed, you benefit
🚀 Career Growth: real opportunity to develop within a growing business
🎁 Employee Discounts: Stay stylish with our exclusive discounts.
🏦 Company Pension: Secure your financial future.
🏖️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
🎁 Birthday Delight: Take your special day off to celebrate YOU
🚗 Free Parking
💊 Health & Wellbeing programme; including critical illness insurance
The Role Scope
As Buy and Manage Product Owner, you will own the end-to-end transactional and post-purchase experience. Your focus will be on improving basket building, checkout, payment options, delivery, returns, and customer support ensuring every interaction is fast, seamless, and secure.
You’ll work within a dedicated squad of designers, engineers, and analysts, partnering closely with stakeholders across digital, trading, marketing, and technology to deliver measurable outcomes that align with our product strategy.
Role key responsibilities
✨ Product Vision & Strategy
1. Define and communicate a compelling vision for the Buy & Manage journey
2. Shape and own the roadmap aligned to business and product strategy
3. Balance short-term optimisation with longer-term strategic initiatives
✨ Value & Commercial Impact
4. Prioritise initiatives that maximise ROI and customer value
5. Identify friction points and translate them into actionable improvements
6. Define success metrics aligned to commercial performance and North Star metrics
7. Monitor performance daily and present progress against quarterly goals
✨ Discovery & Data-Driven Decisions
8. Lead hypothesis-driven discovery using qualitative and quantitative insight
9. Leverage A/B testing and experimentation to validate ideas and reduce risk
10. Interpret complex sales, behavioural, and operational data to inform prioritisation
✨ Product Leadership & Execution
11. Lead a cross-functional squad through clear vision and prioritisation
12. Own and refine the product backlog, ensuring work is outcome-focused
13. Clearly articulate customer problems and desired outcomes to designers and engineers
14. Create alignment and momentum without formal line management responsibility
15. Protect team focus and product integrity
✨ Stakeholder & Partner Management
16. Build strong relationships across digital, trading, marketing, and technology
17. Influence senior stakeholders through clear storytelling and evidence-led decisions
18. Collaborate with key third-party partners, including payment, address verification, and customer support providers
Keyboard Shortcuts
19. F9 - Move focus from the edit area to the Footer Toolbar
20. F10 - Move focus from the edit area to the first toolbar button
21. Shift + TAB - Move focus from the edit area to the last toolbar button
About You
✨What we are looking for
22. Experience as a Product Owner or Product Manager in a digital or eCommerce environment
23. Strong commercial awareness and confidence working with performance metrics
24. Proven ability to interpret behavioural, sales, and customer data
25. Experience leading or contributing to cross-functional product teams
26. Ability to influence without authority and drive alignment across stakeholders
27. Confident communicator who can challenge constructively
28. Passion for creating exceptional digital retail experiences
29. Experience working in Agile environments
30. High attention to detail and a “test and learn” mindset
Why Join MandM?
31. Be part of a genuine product transformation
32. Own a critical customer journey with measurable commercial impact
33. Work in empowered cross-functional squads
34. Hybrid working model
35. Opportunity to shape how we deliver value to customers at scale
Keyboard Shortcuts
36. F9 - Move focus from the edit area to the Footer Toolbar
37. F10 - Move focus from the edit area to the first toolbar button
38. Shift + TAB - Move focus from the edit area to the last toolbar button