Job Description
We are a global, dynamic, digital and ever-evolving company that think and acts in a sustainable and holistic way with over 50 years of experience & expertise. Our solutions help our customers and end-users control their building and optimise energy efficiency.Through iBMS Integration and iBMS Upgrade, Service, and iBOS Software, we ensure systems are optimised, perform efficiently, and deliver long-term value for occupants, facility managers, and the environment
The UK Bureau is provided to support our clients, to reduce the number of site attendances and help improve their carbon footprint. As a Bureau Engineer, you will be a key deliverer of this business aim and help us develop our suite of services to enhance and grow this function to an advanced stage.
Responsibilities and Duties
Day to day operation of the Bureau, escalating tasks as required in a timely manner.
Maintain call management system for planned, reactive and remedial works, and support further development for other business areas.
Ensure all logs and records are accurate and up to date, and ensure all paperwork is correctly filed on the server.
Undertake training as required, both internal and external, to fully maximise learning opportunities
End to end management of all reactive support calls (call outs), including logging, assigning, monitoring response times, issuing customer and int...