Responsibilities
* Take full ownership of the Front of House operations, ensuring the intended guest experience is delivered consistently
* Act as the face of the hotel, engaging with guests, handling feedback and resolving issues with confidence and care
* Lead, coach and develop your management and front office teams, creating a high-performance and engaged culture
* Ensure staffing, resources and rotas are optimised to meet business demand
* Drive service excellence, brand standards and compliance across the department
* Manage departmental productivity, payroll and cost controls in line with targets
* Identify opportunities to enhance guest experience, revenue and operational efficiency
* Work closely with key stakeholders across the hotel including Operations, Guest Experience, Finance, HR and Commercial teams
* Ensure health & safety, data protection, asset protection and ESG standards are adhered to at all times
* This is a highly visible, guest-facing role where you will act as a brand ambassador, working collaboratively with hotel leaders to ensure guests receive an outstanding experience from arrival to departure
Qualifications
* Proven experience as a Front of House Manager or Assistant Front Office Manager within a branded hotel environment
* Strong operational knowledge of Front Office systems and procedures
* Confident people leadership skills with experience managing performance and engagement
* Commercial awareness with the ability to balance service excellence and operational efficiency
* Excellent communication skills and a calm, professional presence
* Strong systems knowledge, including Opera PMS and workforce or forecasting tools
* A values-led approach aligned to Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
Benefits
* 30 days holiday per year - including bank holidays, increasing with years of service
* Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
* Food & Beverage discounts at our restaurants and bars (for your whole party)
* Two free meals per day, every day (including days off if you wish to come in!)
* Access to 40% of your pay before payday through Wagestream
* Recommend a Friend scheme - up to £750
* Vitality at Work scheme with gym discounts and wellbeing perks
* Ride to Work scheme & free cycling lessons
* Benefit Hub - Discounted prices at major retailers, supermarkets, attractions, restaurants and cinemas
* Free dry cleaning for your work uniform
* Free financial & mortgage advice
* 24/7 employee assistance programme
* Company pension plan, award‑winning training, staff celebrations and development opportunities
#J-18808-Ljbffr