About the Role
Denplan Patient Support Customer Advisor – 12‑month Fixed Term Contract.
Location: Hybrid, occasional travel to Andover Office.
Hours: Monday to Friday, 9 am to 5 pm.
Salary: £26,936 per annum (£14.80 per hour).
What You’ll Be Doing
* Handling inbound customer calls
* Managing a busy call queue, typically taking between 30–50 calls per day
* Providing reassurance and support to customers in urgent situations
* Processing customer information accurately in line with policies and procedures
* Delivering a positive and professional customer experience
Benefits
* Group bonus scheme
* Generous pension with a 6% pension gift from the company
* 36 days holiday (option to buy/sell a further 5 days)
* Flexible benefits pot – choice of benefits such as critical illness cover, private healthcare scheme, shopping vouchers, etc.
* Own health plan
* Access to a wellbeing hub
* Shopping discounts
* Recognition awards
* Give as you earn scheme
* 3 volunteering days
About You
* Enjoys talking on the telephone and confident with high volume of calls
* Keen, empathetic and customer‑focused
* Strong attention to detail
* Can work independently from home with reliable internet and private workspace
* Good problem‑solving and organisational skills
* Confidence working in a fast‑paced call centre environment
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