Description
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.
Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual.
As a Skincare Specialist, you’ll be an ambassador for ELEMIS—bringing our sensorial, results‑driven skincare to life for every customer. You’ll enjoy creating genuine connections, delivering exceptional service, and shaping memorable treatment experiences that reflect our commitment to care, quality, and inclusivity.
Contract Type: Permanent
Weekly Hours: 22.5 hours across 3 days - flexibility required
What Will You Do?
Sales
* Achieve and exceed individual retail sales targets through a refined, customer‑centric approach.
* Create enduring relationships by delivering personalised consultations and sensorial product experiences that embody the ELEMIS standard of luxury, care, and expertise.
Customer Service
* Deliver personalised, high‑quality treatments with professionalism and care—creating memorable experiences that encourage clients to return again and again.
* Recommend the most suitable products and treatments based on each client’s unique needs, always ensuring safety and consideration of any medical contraindications.
* Take pride in maintaining an immaculate Elemis counter and treatment space, ensuring every area reflects our commitment to cleanliness, hygiene and exceptional presentation.
* Provide exceptional customer service at every touchpoint, resolving any concerns with confidence and professionalism while partnering with the Account Management Team when needed.
* Handle all client information with complete discretion—maintaining strict confidentiality and safeguarding sensitive details at all times.
The Perfect Candidate:
* Beauty Therapy qualification to NVQ level 2 minimum (or equivalent)
* CIDESCO certificate highly desirable
* Experience within a similar retail or beauty role
* Exceptional customer service skills
* Comfortable working to & achieving targets & KPI's
* Practical work experience in conducting treatments
What We Offer You!*
* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
* Generous Holiday Allowance, increasing with length of service
* Company Pension Scheme
* Employee Assistance Programme for all Associates and their families
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
* Much, much more!
*Some benefit eligibility is based on length of service or contract type
ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.
A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.
Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.
We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.