Job Description YOUR ROLE: Ensure exceptional guest experiences aligned with Novotel and Accor. Take full responsibility for hotel operations, financial results, and brand standards. Create a positive, inclusive culture where people love to work and grow. Drive sales, control costs, and maximise revenue across rooms, meetings & events and F&B. The successful candidate will have a track record of building great relationships with all stake holders in the business, owner, manager, employees, clients and neighbours.