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Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Customer Service Advisor.
Overview
They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions.
Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential skills include excellent verbal and written communication, including accurate grammar and spelling, and the ability to absorb, retain, and apply complex information. High emotional intelligence, empathy, tact, and professionalism are required in all interactions.
Other key qualities include exceptional listening skills, attention to detail, problem-solving abilities, resilience, self-motivation, teamwork, openness to feedback, and a genuine interest in supporting UK medical and dental professions.
The role requires working in a professional, structured environment with appropriate conduct.
To apply for this role, please send your CV.
Due to high application volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.
Membership Bespoke acts as a recruitment business for this role and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is a leading membership-focused recruitment firm in the UK, with over 10 years of experience delivering tailored recruitment solutions to various professional bodies.
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