Are you an organised and professional person, who has experience in both secretarial and customer service roles?
Would you like to work for a fast paced and successful company?
Would you like the opportunity to progress within a business, with a clear plan and training provided?
If so, read on!
As a Client Relationship Executive you would be responsible for answering initial queries, either via the telephone or through webchat, with the need to quickly qualify and pass the client onto the appropriate sales team member where appropriate. In addition to this, the successful candidate will also need to contact incoming leads, swiftly calling customers to confirm enquiry information and then passing the lead to an Account Manager.
Due to the nature of the position, we are looking for someone who has an excellent professional and engaging telephone manner. Confidence in dealing with a range of new clients is essential to be a success. Often acting as the first point of call, and with the role being fast-paced and responsive to inbound enquires, this role is key in managing and maintaining an excellent client experience.
As the successful candidate grows in the role, there will be opportunity - if the candidate wishes - to support the Regulated Sales Service Team on regulated finance transactions. In time, the successful candidate may have the opportunity to transition...