Job overview
The overall purpose of the post holder is to provide effective delivery of patient focused health care within key performance targets and provide communication and organisational skills for a designated number of consultant surgeons and their associated medical personnel/teams.
The role comprises a wide range of specific duties and requires competence in word processing, keyboard skills and audio-typing with the ability to prioritise own workload without direct supervision.
Main duties of the job
An opportunity has arisen within the Haematology Department to support our team of Medical Secretaries at the Royal Blackburn Hospital. We are looking for an enthusiastic and well -motivated member of staff who is a flexible team player.
The post holder will undertake a wide range of secretarial, administrative and clerical duties with specific responsibilities, including digital transcription of clinic letters and other correspondence, managing clinical outcomes, booking appointments and raising NOEs within Cerner.
You will be able to demonstrate excellent communication skills and be able to use your own initiative.
Experience of medical audio transcription and medical terminology is essential, as would experience of working in a busy, demanding office role. This is a demanding but rewarding role and an excellent opportunity for the right candidate to progress towards the role of Medical Secretary.
You will need to be calm under pressure and be able to prioritise and manage your workload, sometimes with minimal supervision.
Candidates should not apply for this role unless they meet the essential criteria.
Working for our organisation
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Detailed job description and main responsibilities
To provide secretarial support and cover for annual leave and sickness
Transcription and production from digital dictation
Manage patient investigation results
Input and extract date from the patient administration system Cerner, ICE, Winscribe, etc
To be the primary contact for patients under designated consultant and to communicate effectively and professionally.
Receive and manage telephone and personal enquiries from patients and internal and external departments.
Person specification
Qualifications
Essential criteria
* GCSE English at level 4 or above or equivalent
* RSA/OCR II Typewriting
* RSA/OCR II Word
* RAS/OCR Audio Typewriting stage II
* Computer literate or equivalent level of skill
* Ability to produce neat & accurate documentation
* Good organisational skills
Desirable criteria
* RSA/OCR Medical Audio-Typewriting stage II
* ECDL
* AMSPAR qualification
Experience
Essential criteria
* Previous secretarial experience or AMSPAR certificate
* Ability to understand, absorb and comply with detailed procedures
Desirable criteria
* Knowledge of medical terminology
* Knowledge of NHS computer systems
Personal
Essential criteria
* Proven communication skills
* Ability to work in a team and be supportive of team members
* Ability to adapt to changing needs of service
* Ability to maintain composure in challenging, distressing and emotional situations
* Proven ability to manage priorities under pressure
* Proven ability to use own initiative and work without close supervision
* Willingness and enthusiasm to develop own knowledge, skills and ability
* Proven ability to keep information confidential