Head Ghillie (Head Concierge)
Location: The Fife Arms, Braemar,
Scotland
About the Role
We are seeking an exceptional Head
Ghillie (Head Concierge) to lead and inspire our Concierge team at The Fife
Arms.
This is a rare opportunity to shape
and deliver truly individual, immersive guest experiences in one of the world’s
most distinctive luxury hotels. Combining a passion for service with strong
commercial instinct, you will elevate every stage of the guest journey—while
driving revenue through curated experiences, partnerships, and bespoke
services.
Working closely with the Deputy
General Manager, Front of House Manager, and Reservations & Revenue
Manager, you will position the Ghillie team at the heart of the guest
experience, acting as both host and storyteller for everything the hotel and
local area have to offer.
Key Responsibilities
Leadership and Operations
* Lead
and inspire the Ghillie (Concierge) team, ensuring seamless daily
operations
* Maintain
exceptional service standards, presentation, and professionalism
* Oversee
the Head Driver and driving team, ensuring a premium experience across all
transport services
Guest Experience
* Deliver
intuitive, personalised service, anticipating guest needs at every
touchpoint
* Build
and share expert knowledge of the hotel, local culture, heritage, and
experiences
* Create
memorable, meaningful experiences that define each guest’s stay
Commercial Performance
* Drive
revenue across experiences, transport, and third-party partnerships
* Ensure
all offerings are commercially viable, competitively priced, and aligned
with business targets
* Identify
opportunities to maximise guest spend through thoughtful upselling
Partnerships and Experiences
* Build
and nurture relationships with best-in-class local suppliers and partners
* Curate
distinctive, high-quality experiences that set the hotel apart
* Regularly
review performance to ensure both quality and profitability
Team Development
* Coach
and develop the team to deliver exceptional service and commercial results
* Deliver
training in product knowledge, storytelling, and sales techniques
* Monitor
performance and support continuous improvement
Compliance and Operations
* Ensure
full compliance with Health and Safety and company standards
* Manage
supplier compliance, equipment, and departmental resources
* Support
duty management responsibilities when required
* Oversee
vehicle standards and staff shuttle operations in collaboration with the
Head Driver
About You
You are a dynamic and creative
hospitality professional who thrives in a luxury environment and leads with
confidence and authenticity.
* Proven
experience in a similar role within a luxury hotel or resort
* Strong
commercial awareness with a track record of driving revenue
* Inspirational
leadership style with the ability to develop high-performing teams
* Exceptional
communication, organisation, and problem-solving skills
* Passion
for delivering unique and memorable guest experiences
* High
attention to detail with a proactive, hands-on approach
* Strong
IT skills (Microsoft 365 essential; Opera Cloud advantageous)
* Knowledge
of LQA / Forbes standards (preferred)
* Resilient,
adaptable, and comfortable working under pressure
* Full,
clean UK driving licence
* Right
to work in the UK (visa sponsorship not available)
What You’ll Enjoy
* Competitive
salary plus TRONC and service charge (c. £4,750 per year)
* 30
days’ paid holiday
* Complimentary
annual stay for you and a guest
* Discounted
gym and golf membership, plus access to Scotland’s first PT Pod
* Life
assurance and enhanced pension scheme
* Complimentary
meals and drinks on duty
* Generous
staff discounts across Artfarm locations
* Health
and wellbeing support (Health Cash Plan and EAP)
* Tailored
learning and career development opportunities
About The Fife Arms
Part of Artfarm, The Fife Arms is a
world-renowned destination where art, culture, and hospitality come together.
With 47 individually designed rooms, award-winning dining, and immersive guest
experiences rooted in Scottish heritage, the hotel offers something truly
distinctive.
Ready to be part of something
extraordinary?
Apply today and help shape
unforgettable experiences at The Fife Arms.