East Suffolk Council £29,269 - £35,745 (Band 5 – Band 6) 37 hours per week Fixed Term – March 2025 East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Housing Needs Team as a Housing Advice and Prevention Officer. Your role: You will be responsible to provide a comprehensive housing options service to customers with varying levels of housing need to enable suitable positive outcomes in line with Part VI (Housing Register and Allocations), Part VII (Housing Advice and Homelessness) and the Homelessness Reduction Act 2017. You will have responsibility for a caseload of applicants who present to the council in acute housing need. You will be expected to undertake active homelessness casework to prevent or relieve homelessness using your prerequisite expertise, knowledge, and skills to deploy a range of interventions including in-house private rented sector access schemes and applications to the register. You will be able to promote a customer centred approach and work with vulnerable customers, their advocates, family, and support networks to ensure that homelessness prevention is maximised and effective first point of contact housing advice is given. In return, we can offer great opportunities for training and development. We want you to stay with us for the long-term, so we will give you all the support we can to build a great career with our organisation. There is also a superb benefits package including flexible working options and a generous leave entitlement, discount scheme, pension scheme and free car parking. What you will need: The ideal candidate will have previous experience of working within a similar role as well as relevant qualifications and have the ability to explain complex legislation in a clear and precise way. You would demonstrate that you are able to work on your own initiative whilst still being part of a bigger team and keeping accurate records. You will hold at least 3 GCSE’s (C grade and above) for Grade 5 and a relevant Housing Qualification (CIH Level 3) for Grade 6 as well as a proven track record of working at the required level or equivalent. If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application. For more information For an informal discussion regarding this post, please contact Jonalt Kodhelaj at: jonalt.kodhelajeastsuffolk.gov.uk Closing date: 9.00am, 7 May 2024. Interview date: to be confirmed How to apply Step 1 - Read the advert and the Job Description and Person Specification. Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL).