This position is based in Biggleswade on the new Stratton Business Park. Responsibilities will include: Inbound and outbound calls to customers and clients Internal Branches. Processing customers website placed orders Processing internal Branch placed orders Conversing with customers via on-line chat and e-mail Tracking orders and liaising with all our courier networks Assisting customers when using our website, placing orders etc. General office / customer service duties Skills, Knowledge, Qualification and Experience Computer literate Previous experience in an office-based Customer Services environment is essential. Previous customer telephone & email experience would be preferred. Strong work ethic and initiative Enjoy working with people and be able to work as part of a team. Full training will be provided internally on in-house computer systems. Hours of work will be Monday to Friday 8:00am 5:30pm. Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.