1st/2nd Line IT Support Administrator - Poole - Up to £32,000 Our client is seeking a skilled and proactive 1st/2nd Line IT Support Administrator to provide day-to-day technical support across systems, networks, and business applications. The ideal candidate will have hands-on experience with technologies such as Windows Server, Azure, Intune, and VMWare, and be confident handling support tickets, system setups, and troubleshooting issues. Strong communication, organisation, and problem-solving skills are essential, along with the ability to work under pressure and adapt to changing priorities. What You'll Be Doing: Providing 1st and 2nd line technical support to end users Managing and updating tickets via the Incident Management System Installing and configuring hardware and software Setting up user accounts and workstations Monitoring system performance and troubleshooting issues Maintaining IT security, backups, and firewalls Supporting network servers and technology tools Creating and updating technical documentation and IT policies Assisting with system upgrades and new technology rollouts Liaising with third-party support when required Collecting and reporting on team performance KPIs Supporting wider IT team during high workload or staff absence You'll Bring: Solid experience in 1st and 2nd line IT support roles Strong knowledge of Windows Server, Azure, Intune, and VMWare Confident troubleshooting hardware, software, and network issues Understanding of IT security best practices, including backups and firewalls Ability to manage support tickets efficiently and prioritise workload Excellent communication and problem-solving skills A proactive attitude and willingness to take initiative Good organisational skills and attention to detail Flexibility to adapt in a fast-paced environment and support across different sites Team player mindset with the ability to work independently when needed Hours & Benefits: Generous holiday allowance Car parking Development incentives Company pension Real career growth opportunities If you're a motivated 1st/2nd Line IT Support Administrator ready for your next challenge in a high energy, rewarding environment - we want to hear from you! Call: 01202 233777 (Option 1 - Office & Commercial Team) Email: Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency