In this role Salesforce isn't just a system - it's the backbone of how customers experience the business. As Salesforce Product Manager, you'll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You'll be the person connecting vision to delivery - defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What's in it for youUp to £90,000 basic salaryHybrid working model25 days holidayCompany pensionWider benefits packageOngoing training and developmentThe opportunity to shape and own a key customer platformWhat you'll be doing as Salesforce Product ManagerOwn and evolve the Salesforce Service Cloud product roadmapWork with stakeholders across customer service, operations and digital teams to understand prioritiesTranslate business and user needs into clear features and delivery backlogsDefine user stories, acceptance criteria and priorities to maximise customer valueCollaborate with delivery teams and third-party partners to ensure high-quality outcomesUse data, insight and feedback to drive continuous platform improvementMaintain product documentation, release notes and adoption materialsSupport the rollout and adoption of new Salesforce functionalityCoach and mentor Salesforce administrators and platform usersWhat you'll bring to the team as Salesforce Product ManagerProven experience as a Product Manager or Product OwnerStrong hands-on experience with Salesforce Service CloudExperience working in customer-focused environmentsAbility to translate complex requirements into clear, prioritised outcomesStrong stakeholder engagement and communication skillsA product-led, outcome-focused mindsetExperience working with cross-functional teams and delivery partnersTo apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.