Job Title – Head Housekeeper
Location – Redditch, B98.
Contract – Permanent, 40 hours per week
Salary - £35,009.60
Role overview:
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach
To take control and ownership for the management of the housekeeping department within the overall policies and controls established by the company and hotel General Manager, ensuring that the brand values and standards are delivered and budgeted profitability achieved.
Responsibilities:
Customer Focus:
* To ensure that the department creates a professional impression to customers and Team Members.
* To evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results.
* To consistently look for ways to improve customer service in your areas of responsibility.
* To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
* To organise and set up on-going deep clean schedules.
Business Awareness:
1. To be fu...