Job Title: Technical Service Desk Analyst
Location: Meriden
Job Type: Full-time
About the Role: We are seeking a highly skilled and motivated Technical Service Desk Analyst to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 administration, Teams Telephony, and network management. This role is crucial in ensuring the smooth operation and support of our IT infrastructure.
Key Responsibilities:
1. Office 365 Administration: Manage and support Office 365 applications, ensuring optimal performance and user satisfaction.
2. Administer and troubleshoot Teams Telephony systems, providing support for voice and video communications.
3. Administer and support Dynamics CRM, ensuring efficient customer relationship management and data integrity.
4. Manage Microsoft Defender for endpoint security, ensuring robust protection against threats.
5. Administer and support Microsoft Intune for mobile device management and security.
6. Automation: Develop and implement automation scripts and processes to improve efficiency and reduce manual tasks.
7. EE Mobile Manager Administration: Manage and support EE Mobile Manager for mobile device administration.
8. Network: Monitor, maintain, and troubleshoot network infrastructure to ensure reliable connectivity and performance.
Qualifications:
1. Proven experience in Office 365 administration and Teams Telephony.
2. Strong knowledge of Microsoft Defender and Intune.
3. Experience with automation tools and scripting.
4. Familiarity with EE Mobile Manager administration.
5. Solid understanding of network principles and troubleshooting.
6. Excellent problem-solving skills and attention to detail.
7. Strong communication and interpersonal skills.
Why Join Us?
1. Opportunity to work with a talented and supportive team.
2. Continuous learning and professional development opportunities.
3. Competitive salary and benefits package.
Working Hours:
Monday to Thursday Between: 08:00 - 17:30
Friday Between: 08:00 - 17:00
Benefits:
1. Competitive salary and benefits package.
2. Opportunities for professional development and growth.
3. A supportive and collaborative work environment.
If you are passionate about technology and enjoy solving complex problems, we would love to hear from you.
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