Housing Advice Officer
Service Area: Adults & Health
Location: Church Square House, Scunthorpe
Pay Rate: £15.31 per hour
Contract Type: Temporary
Start Date: Monday, 27 October 2025
End Date: Monday, 5 January 2026
Hours: 37 hours per week (Monday to Friday, 09:00-17:00)
About the Role
We are recruiting on behalf of North Lincolnshire Council for two Housing Advice Officers to join the Adults & Health service area.
The successful candidates will deliver a professional Housing Options and Homelessness Service, providing advice, support, and guidance to individuals and families at risk of homelessness. You will help ensure the Council fulfils its statutory duties under Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017, taking a person-centred and strength-based approach to support people into sustainable accommodation.
Key Responsibilities
Identify and address causes of potential homelessness, offering tailored prevention solutions.
Conduct homelessness investigations and make recommendations to the Housing Advice Co-ordinator.
Provide advice and advocacy, including negotiating with landlords, families, and lenders, and liaising with partner agencies.
Attend and occasionally deputise at multi-agency meetings (e.g. Child in Need, MAPPA, MARAC, ASB).
Manage casework, including assessments, personalised housing plans, and decision letters.
Ensure appropriate and lawful use of temporary accommodation.
Respond to enquiries and complaints from councillors, MPs, and other official bodies.
Attend housing advice surgeries, home visits, and property inspections as needed.
Promote inclusive working practices and champion targeted client groups.
Skills, Knowledge & Experience
Working towards a Level 4 CIH qualification or equivalent experience.
Good understanding of housing options and homelessness services in North Lincolnshire.
Experience conducting client assessments, interviews, and homelessness investigations.
Experience working with homeless people or rough sleepers.
Excellent communication skills with tact, diplomacy, and sensitivity.
Strong organisational skills and ability to meet tight deadlines.
Proficient in Microsoft Office and able to use service-specific IT systems.
Ability to work independently and flexibly in an agile environment.
Must have the ability to travel across North Lincolnshire as required.
Additional Information
Work may be carried out in an office, at home, or within community settings.
The role may involve contact with individuals displaying challenging behaviour.
Participation in the Council’s out-of-hours homelessness service may be required.
Application Process
If shortlisted, you will be contacted within 1-2 working days to provide:
Proof of Right to Work in the UK
Two professional references
A completed registration pack
If you’re ready to make a real difference in your community and support people in finding secure, sustainable housing, we’d love to hear from you