The Role: National Account Manager Salary: £45-£50k base plus company bonus Location: Coventry Status: Hybrid Role About the Role We’re looking for an experienced and proactive Account Manager to join a growing team and play a key role in developing long-term client relationships. In this role, you’ll act as a trusted advisor to your portfolio of clients, delivering an exceptional customer experience while identifying opportunities to support growth and strengthen partnerships. You’ll work closely with teams across the business to ensure clients receive outstanding service, innovative solutions, and measurable results. This is an excellent opportunity for someone who enjoys building relationships, taking ownership, and making a genuine impact within a values-driven business. What You’ll Be Doing * Manage proactive communication and account activity across your client portfolio * Build strong, long-term relationships with key client stakeholders * Resolve high-impact or escalated client issues with urgency, professionalism, and empathy * Work collaboratively with Design, Supply Chain, and Operations teams to deliver excellent client outcomes * Identify opportunities for upselling, cross-selling, and referrals within existing accounts * Lead structured client review meetings and provide valuable performance insights * Monitor account performance, market trends, and client developments to support future growth * Contribute to continuous improvement initiatives focused on enhancing the client experience What We’re Looking For We’re looking for someone who can take ownership, tenacious, driven, relationship-led, commercially aware, and passionate about delivering exceptional service. Ideal Candidate Profile: * A proven track record within an Account Management or client-facing role * Strong relationship-building and communication skills * The ability to engage confidently with stakeholders at all levels * A proactive and solutions-focused approach * Commercial awareness with the ability to balance client needs and business objectives * High levels of organisation, ownership, and professionalism * A growth mindset with the ambition to continuously develop and improve * Someone who can demonstrate stability within their employment. Why consider this role? As a family business seeking to grow by 30% year on year values are at the heart of everything they do: * They Make It Happen * Inherent Integrity * Legendary Service * Learning to Work Smarter You’ll be joining a supportive, ambitious, and collaborative team environment where your contribution genuinely matters. This is a fantastic opportunity to develop your career within a business that values people, innovation, and long-term success