Vacancy Information
Division / Department - Contact and Control
Grade - Level 2
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £54,178 - £62,807
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - Yes
Location - Surrey Police Headquarters, Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
In this role you will ensure that the Force Command Centre is capable of operating 24-hours per day, seven days per week, to implement any changes to these systems in a controlled manner and to provide help and guidance to all colleagues within the department.
This role leads the Business Systems Team, a multi-functional team that develops, establishes, adapts, optimises, and maintains systems and procedures within the Force Command Centre.
The role will manage the administration of software as a service (SAAS) systems that are owned or heavily used within the Force Command Centre, ensuring that all aspects of contact management and police deployment are effectively managed. This will require liaising with external suppliers, and internal stakeholders, setting the strategic direction for our system use, and delivering for the public.
Skills & Experience
The successful post holder will be educated to degree level or have considerable practical experience in a similar role.
Shortlisting and interviews will look to test candidates with:
1. Extensive and demonstrable senior management experience in similar roles, with a strong track record of optimising systems and processes, improving service delivery, managing costs, reducing risks, and enhancing customer satisfaction.
2. Proven ability to manage services and lead multi-discipline teams in complex, matrixed environments.
3. Skilled and confident stakeholder management, with a proven ability to influence and build trust at both operational and senior leadership levels.
4. Detailed technical and analytical skills to hold in mind the current, complex technology and infrastructure to ensure the continuous availability of services to Force operations.
5. Sound and sensitive management skills and awareness of user experience and satisfaction is essential in providing user support across a large and varied technology infrastructure, so that all users of the force’s systems are provided with a prompt, effective and resolute support service.
6. Strong interpersonal and negotiation skills to engage with police staff, DDaT peers, and suppliers to ensure system availability, integration, and cost-effective support.
7. Extensive and demonstrable project management and decision-making skills are needed in order to oversee operational and/or support activities, and to take action when operations or projects do not go to plan.
8. The ability to stay abreast of developments in technology and how the implementation of new products or services could improve system performance or cut costs.
9. Proven experience managing and working within a regulated business sector, in particular with regard to data protection, cybersecurity, and compliance standards.
10. Operational and organisational strategic business continuity management experience (systems, processes, procedures, resources).
11. The ability to oversee the service portfolio to ensure accuracy, strategic alignment, and business value.
12. Experience in working across technical and non-technical teams, coordinating, supporting and delivering service transitions, collaborating with internal and external stakeholders to ensure service quality, compliance, and performance.
13. Demonstrable experience in remaining abreast of the latest technology trends and best practices, ensuring the Force Command Centre remains competitive and efficient, and making formal recommendations to the Command Team for change and improvement.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits;
14. career progression
15. contributory pension scheme (LGPS)
16. generous annual leave allowance
17. discounts for everyday spend
18. on-site gyms and a range of sports clubs
19. generous and supportive parental leave
20. financial and mental wellbeing guidance and support
21. discounted contributory healthcare scheme
Please use the following links for more information on the benefits of working with
Further Information
This is a politically restricted position, to view the Political Restrictions Policy for Police Staff