Expert Access Solutions is a fast-paced service business which is looking for a practical and organised individual to join our Coordination team in Tiverton.
Salary: £27,000 to £28,500 per annum
Bonus: Quarterly bonus based on targets
Contract: Permanent
Work Pattern: 40 hours per week. Monday to Friday 8am to 5pm with an hour's lunch
Location: Tiverton. Full time office based whilst training (typically 6 months), then the option to hybrid work - 3 days in the office and 2 from home
The Role
As a Coordinator you will prioritise, plan and facilitate the day to day operations of our Service Engineers. To be successful you will need to build relationships with the engineers and our back office teams to ensure we meet our SLAs and ensure a positive customer experience. You will liaise directly with the customers, keeping them informed of scheduled works and arrangements for deliveries of equipment and materials.
Your Skills
•Good customer focus
•Excellent communication skills with both internal and external stakeholders
•Previous experience working within a fast-paced environment is desirable
•Planning and organisation
•Problem solving and decision making
•Good understanding of systems and software including Customer Relationship Management tools, Excel and Outlook
Our Benefits
•Salary between £27,000 and £28,500 depending on experience
•Quarterly incentive scheme
•25 days annual leave + bank holidays
•Salary sacrifice pension scheme (you pay 3%, we pay 6%)
•Enhanced maternity, paternity and adoption policy (qualifying period applies)
•2 x Life assurance
•Private Medical Insurance
•Medical Cash Plan
•Digital GP and Online wellbeing services
If you are interested in joining our Coordination team and would like to apply please send your CV to We look forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £27,000.00-£28,000.00 per year
Benefits:
* Additional leave
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
Work authorisation:
* United Kingdom (required)
Work Location: In person