The Programme Executive is responsible for supporting the administration and delivery of academic programs, managing student onboarding, recruitment, and coordinating with external partners. The role involves pre- and post-course activities, compliance with quality standards, and working closely with various departments to ensure the effective implementation of academic and HR-related programmes.
Key Responsibilities:
Student Onboarding:
* Oversee and manage the onboarding process for new students, ensuring they feel welcomed and well-informed.
* Provide guidance and support to students during their transition into the institution, addressing any queries or concerns.
* Ensure students have access to necessary resources for academic success, including course materials and orientation sessions.
Programme Management:
* Oversee the academic programmes under your care and managing student recruitment.
* Handle pre- and post-course activities, including planning, scheduling, and class coordination for each study term.
* Provide administrative support during the study term, assist in exam preparation, liaise with invigilators, and manage result processing.
* Assist the QA Manager with programme coordination, ensuring compliance with quality standards.
* Maintain accurate records of programme activities and participants, evaluating the effectiveness of academic and HR programmes monthly.
Compliance & Administration:
* Ensure the programme’s compliance with regulatory bodies such as SkillsFuture Singapore (SSG), Committee for Private Education (CPE), and EduTrust.
* Handle documentation related to government funding applications (e.g., Skills Development Fund) via TPGateway.
Student Support:
* Act as the main point of contact for students throughout their academic journey, providing timely assistance with academic inquiries or administrative matters.
* Organize and conduct student orientation sessions to familiarize new students with the institution’s policies, procedures, and available resources.
Collaboration & Communication:
* Work closely with other departments and stakeholders to ensure the successful implementation of academic and HR programmes.
* Liaise with lecturers and internal teams to ensure smooth programme delivery and student support.
Data & Reporting:
* Compile and track key program performance data, preparing reports for management on enrolment, retention, and student feedback.
* Evaluate the effectiveness of HR programmes monthly and make recommendations for improvement.
Requirements:
* Diploma in Education, Business Administration, or a related field.
* At least 2 years of experience in program coordination or a similar administrative role within a private educational institution or in a customer service function.
* Excellent organizational and time management skills, with the ability to handle multiple tasks and deadlines.
* Strong interpersonal and communication skills, with the ability to interact effectively with students, lecturers, and other stakeholders.
* Ability to work collaboratively within a team while also handling tasks independently.
* Strong attention to detail and problem-solving skills.
Preferences
* Proficiency in Microsoft Office and experience with education management systems (e.g., TPGateway, CRM platforms).
* Familiarity with regulatory compliance in the education sector (SSG, CPE, EduTrust) is a plus.
* Experience in student services or educational program administration.
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