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My client is looking for a Technical Author with the following skills:
To ensure customers have ‘best in class’ technical documentation in support of using our products/solutions.
To provide multimedia solutions to allow customers multiple means of accessing our support information.
To manage the release of engineering documentation.
Responsibilities:
1. Decompose product and software functions and features into user-centric manuals and guides.
2. Liaise with R&D, Technical Support, and the wider business to clarify technical issues.
3. Coordinate with Service Engineers and customers to understand standard practices and ensure documentation aligns with them.
4. Commission, coordinate, and prepare illustrations and photographs for technical documentation.
5. Generate and maintain user manuals and guides for products and software.
6. Define and implement content to ensure compliance with regulatory standards.
7. Create and maintain articles and materials for the Customer Support Portal.
8. Generate and maintain product datasheets, including content and layout.
9. Generate and maintain product labeling and markings, including content and layout.
10. Collaborate with marketing teams and external consultants for artwork and print-ready files.
11. Manage and maintain the Product Document register, generate part numbers, and distribute documentation.
12. Create BoMs and liaise with supply chain and production for BoM data dissemination.
Essential Qualifications, Skills, and Experience:
* HND in a relevant engineering discipline or equivalent industrial experience.
* Minimum of 5 years’ experience in creating technical documentation.
* Excellent verbal and written communication skills.
* Experience with B2B products requiring in-field installation.
* Experience working with products with user interfaces.
* Experience creating technical documentation for software programs.
* Proficiency in Word, PowerPoint, Excel, and Acrobat.
* Experience laying out manuals in InDesign or similar software.
Desirable Qualifications, Skills, and Experience:
* Experience managing BoM data.
* Experience creating or editing videos or multimedia files.
* Proficiency with Adobe Creative Suite.
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