Overview
The successful applicant will provide clerical and reception support to the organisation, to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
Responsibilities
* Deal with enquiries from medical staff, patients and the general public.
* Record patient information and make appointments.
* Be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision.
* Adhere to MMP's Health and Safety Policy.
* Comply with the Health and Safety at Work etc. Act 1974; take responsibility for your own health and safety and that of others who may be affected by your acts or omissions; ensure all staff are trained and aware of fire regulations and health and safety, and understand what to do in an emergency; ensure a trained first aider is available; ensure fire alarms are tested regularly within guidelines.
* Equality and Diversity: carry out responsibilities in line with Equal Opportunities Policy and Procedure.
* Risk Management and Clinical Governance: work within the Clinical Governance Framework, incorporating Risk Management and other quality initiatives and all aspects of CQC implementation.
* Confidentiality: maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998; breaches may lead to dismissal and/or prosecution.
* Safeguarding: acquire and update knowledge on safeguarding as per intercollegiate document requirements and MMP policies.
About Midlands Medical Partnership
Midlands Medical Partnership is a Birmingham super-partnership currently caring for 72,000 Birmingham Cross-City CCG patients across North and South Birmingham operating out of 10 sites. The partnership was established in April 2009 and continues to grow as a single integrated primary care provider, alongside collaborative working with other organisations in the region as part of its strategic forward view. The vision behind MMP is to improve and develop traditional GP services with local GPs leading and working in local surgeries to provide long-term doctor/patient relationships based on trust and personalised care, whilst at the same time being part of a larger, more corporate business structure, allowing our practices and patients to benefit from the resources of a larger organisation, enabling us to improve the range and quality of patient services, improve access and patient responsiveness and improve learning across our organisation. MMPs core purpose is to work within a culture of quality to constantly improve the care and service we give our patients. This dynamic partnership with a team of over 200 clinicians and staff is managed by a single executive board, with centralised organisational functions, strong leadership and clinical governance structures.
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