What you will be doing: XD Connects is a Promotional Merchandise supplier, we are a multi-national company whose head office is in the Netherlands. We are now looking for a further member to join our UK team in a permanent full time role, based in Birmingham, UK. We are a friendly team who work together to deliver the best possible service to our customers and we pride ourselves on our award winning customer service. Experience is essential, preferably in the Promotional Merchandise industry, but others will be considered depending on the level of experience. We need someone with excellent communication skills, face to face, on the telephone and by e-mail. You will need to be highly organised, as it can be quite a fast paced environment during busy periods, and have the ability to prioritise tasks and work under pressure. The majority of the communication is done via email so you must be computer literate with a high level of accuracy and efficiency and excellent spelling and grammar. You will make and receive calls to and from customers regarding enquiries and orders, so must have a pleasant telephone manner. The role includes: Customer support Order processing Producing quotations Making telephone calls Taking telephone calls Providing product information Building relationships with customers Handling queries/complaints What we are looking for: Native English in word and writing Strong administrational skills Commercial mindset and strong communication skills Experience in MS office and ERP systems is a nice to have Ability to switch easily and quickly between tasks A helicopter view and ability to think two steps ahead A team player and able to work independently A service-minded approach, committed and detail oriented. What we offer: Canteen Company events Employee discount Free parking Free, on-site gym Enthusiastic about this job? Apply now and connect with us by sending your resume and short motivation via the ‘apply for this position’ button. For questions about XD Connects or this job, you can contact us via jobs@xdconnects.com or visit our company website www.xdconnects.com/de-de About us XD Connects is one of the largest corporate gift suppliers in Europe, with sales offices across Europe, a design studio in China and a state-of-the-art printing facility in Romania. The collection consists of 13 different product groups with more than 3,000 products; all in stock. We strive for positive change by providing the best low impact gifts, which connects businesses with their employees and customers whilst minimizing the impact on the environment. As a company, our objective is to work with maximum transparency, both internally and externally. In all aspects of our business, we encourage open communication and a collaborative atmosphere. A job at XD Connects is unlike any other you have had. You will be challenged. You will be inspired. Moreover, you will be proud. Because you will be part of something big; changing an industry for the bette r. 550 colleagues will be happy to have you on board!